ADT offers a home security feature called ADT Doorbell camera that helps you to keep an eye on your front door. It allows you to identify the person before opening the door and ensure your safety. It is an amazing gadget which gives a 180-degree view of your front door area. ADT Doorbell camera has customizable motion detection zones and face recognition feature too. It can work even in nights with the night vision and always make sure you are safe. You can connect it with Google Assistant, Amazon Alexa and IFTTT.
Recently, the customers raised a complaint that their ADT Doorbell blinking is red. If you are facing the same problem then don’t worry we have the solution for you. There are two main reasons behind the doorbell blinking red, either the doorbell’s battery is low or your internet connection is poor. Read the given below article for more information.
Why is ADT Doorbell Camera Blinking Red
The different colored lights on the ADT Doorbell camera represent different statuses and issues. And the red light blinking on the ADT camera indicates a warning sign that there is some function error. There are following two reasons why ADT Doorbell camera is blinking red:
- Low battery issue – It may be possible that your ADT Doorbell battery is low and about to die soon. So you have to charge or replace its battery before it is automatically switched off. If the push notifications feature is on in your ADT app then it will automatically inform you when your battery is low.
If you are facing any difficulty while charging the ADT Doorbell camera then you read the detailed instructions given below. We have given the steps by step instructions for your convenience.
- Poor Internet connection issue :- The other possible reason for ADT Doorbell blinking red is the poor internet connection. To work properly, ADT Doorbell needs a stable internet connection of 2Mbps speed. So if its battery is charged but still the ADT Doorbell is not working then it is a problem with your wifi network.
You can check your internet connection and router to confirm it. Your WiFi router can also be too far from the ADT Doorbell to provide a strong connection. To fix it, you can bring your wifi router closer to ADT Doorbell or reset it. When the problem is resolved, the ADT Doorbell will start blinking blue light again.
How to fix your ADT doorbell camera not working
Now, you know the reason why your ADT Doorbell camera is not working and might be looking for ways to fix it. Don’t bother, we have done all the research work for you. We have the best troubleshooting methods for you. You don’t have to contact the service center for help.
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Following are the troubleshooting methods to fix the ADT Doorbell blinking red:-
Check the Battery Status
To confirm the reason for the ADT Doorbell camera blinking red, you can check the battery status first. If your battery is low then the ADT Doorbell is blinking red only because of it.
The easiest way to check battery level is through the ADT pulse app. With its push notification service, it will automatically inform you when the ADT Doorbell battery is low. Or use its battery level indicator to check the battery status anytime.
If your battery level is low then you need to charge it immediately before the ADT Doorbell turns off. And after charging if the problem is still not resolved, you can replace the old batteries.
How to Charge your ADT Doorbell Camera Battery
The red light blinking on your ADT Doorbell camera is a warning sign indicating you need to charge the battery. To charge it, you would need a micro-USB cable, which can be connected to any USB power source. It will take approximately 6 to 8 hours for ADT Doorbell to get fully charged.
Follow the given below steps to charge your ADT Doorbell camera :-
- First of all, remove the faceplate of your ADT Doorbell. To do it, press the tab at the bottom of the mounting brackets and slide the doorbell upward.
- Plug the micro-usb charger into the charging port of the battery.
- And when it is fully charged, the green light will start blinking on the battery.
- After that, unplug the charger and slide the battery pack downward on the mounting bracket until you hear a click sound.
Now, the fully charged battery will last up to 3 months.
Replace the ADT Doorbell camera battery
If after charging the ADT Doorbell battery, the red light is still blinking, and it is not working properly. Then you can replace the old battery with a new one. If you don’t know how to change the battery, you can take a look the step-by-step guide given below: –
- On the back of the doorbell camera, look for the battery compartment.
- With the screwdriver, open the battery compartment.
- Take out the old battery.
- Replace them with a new battery.
- Close the battery compartment again. And check if it is closed properly.
- That’s it, you have successfully changed the battery.
Try to fix your internet connection
In case, if your battery is charged enough and working properly or you have fixed the battery issue, and still the red light is blinking on your ADT Doorbell. Then it is the issue with your internet connection. The possibilities are either your WiFi router is not working properly or your doorbell is too far to get a strong signal.
To fix the connectivity issue, you can check whether your WiFi router is working properly or not. If it is not working properly, then you can reset the router or replace it with a new one. And for poor signal issues, you bring your WiFi router closer to ADT Doorbell and then check if it is red light blinking Stops.
Hardwire your ADT Doorbell camera
Hardwiring your ADT Doorbell Camera to your home’s electronic system is also an effective way to resolve your issue. After hardwiring, you don’t need to charge the doorbell in future. But it is difficult to do, so you would need an electrician for it. The electrician can do the work more efficiently and quickly.
How to reset ADT doorbell camera
Factory reset is considered the last option, if you have tried all the troubleshooting methods and still your problem is resolved then only you should try it. Before resetting your doorbell, make sure it is charged fully. For the wireless and wired ADT cameras, there are different steps.
To reset wireless ADT cameras
- On the back of the camera next to the power port, there is a small button.
- Press and hold the button for 10-15 seconds or wait until the flashlight blinks.
- Now, the ADT Doorbell will be turned off and take 2 to 3 minutes to turn on again.
To reset hardwired ADT cameras
- Check whether your doorbell is connected to a power source. If not then connect it first.
- Next to power input, look for the reset button.
- Then, press and hold the reset button until it shuts down.
- It will take a few minutes for your Doorbell to turn on.
Contact Customer Support
After performing all the troubleshooting steps if your problem is not resolved. We advise you contact the ADT customer care regarding malfunctioning. You can go to ABT official website i.e https://help.adt.com/s/ and click on chat now to chat with their live agent. Or you can call their 24/7 customer care number (+18007163640).
How to check battery status using pulse app?
The quickest way to check the battery status is through pulse app, you can battery level anytime. ADT pulse app also has push notification service which automatically notify you when your ADT Doorbell battery is low and needs to be recharge. But remember, if you have not turned on the push notification then it cannot send you notification. To set up the push notification on your ADT pulse app you follow given below steps: –
- After Installing the latest version of the pulse app, a message will be sent to you regarding the push notification functionality.
- Tap on the link given in the message.
- Select Allow to give permission.
- To verify that push notification is on, you can go to settings in the hamburger menu.
- Note: – only the homeowners will be able to see the prompt and set up push notification.
How to connect the ADT Doorbell camera to my Wi-Fi (with ADT pulse App)
To connect the ADT Doorbell camera to your Wi-Fi connection, you can follow the given below instructions: –
- On your Doorbell, press and hold the WPS button for 10 seconds and wait for the LED green light to flash.
- Open the ADT pulse app and click on the devices tab.
- Tap on “+” and from the list of available devices, select your doorbell camera.
- Enter your WiFi password and click on connect.
- When the doorbell camera is connected, you will see a green check mark next to your device name.
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FAQs
Will My ADT Doorbell Work When the Power is Out?
The ADT Doorbell comes with a backup battery of 24 hours. Doorbell automatically switches to the backup battery when the power goes out and ensures it works without any interruption. But if the ADT Doorbell camera doesn’t get power before the backup battery drains, it will shut down.
How can I tell if my ADT doorbell is charging?
When you put the ADT Doorbell on charging with a micro usb cable, the blue light will start flashing. And when it is fully charged the led green light will blink.
Are the batteries in my ADT camera Doorbell replaceable?
Yes, the batteries in the camera Doorbell are easily replaceable. You just have to press the release tab and slowly pull up the doorbell to remove the battery compartment. Now, replace the batteries and close the battery compartment again.
Should I hardwire the camera system to my home connectivity??
Yes, hardwiring the camera system to home connectivity is a good option. If you are facing a lot of connection issues then it is an ideal option as the signal doesn’t break or degrade. It offers various advantages over wireless systems. The main advantage it offers is the security and strong connectivity.
For the multiple camera installation, the wired security camera works efficiently.
How long does ADT battery last?
On average, the wireless ADT battery lasts up to 2 to 3 years. But it is a fixed value, it can differ depending on the factors like the surrounding climate and system usage. For e.g.- if you live in a hot climate and your alarm system is triggered more frequently, then the battery will not last long.
