Confused about something related to STARZ streaming network? Fret not, we have come up with frequently asked questions and answered them here. If can browse the STARZ FAQs list for your specific problem. You can also contact us if you have additional queries. If you have a problem that requires a technical solutions, make sure to contact the official support site, as they may be able to help you with your specific case.
STARZ FAQs
How to Redeem Gift Card
Follow the given below instructions to redeem your gift card to access STARZ ‘s content:-
1. First navigate to the STARZ Gift Card by clicking on https://www.starz.com/us/en/gift.
2. On the webpage, enter your GIFT CARD PIN and ZIP CODE.
3. Click on REDEEM.
Remember, you must have a STARZ account to continue. And if you are a new user then follow the on-screen directions to create your account first.
4.Select the sign in option and login using your STARZ account credentials.
5. Now, your gift card is redeemed, its entire value is credited to your STARZ account.
How to change quality of the stream
Sorry but STARZ doesn’t allow the users to change the video quality of the stream. Based on your current internet speed, it automatically changes the quality of the stream. You might get low resolution due to your low or fluctuating internet speed.
Starz app not working
There can be multiple reasons for why the STARZ app may not work such as slow internet connection and cache files. Try the given instructions one by one to fix the issue:-
Test your internet connection
First of all, check the speed of your internet connection. And try your home or mobile network to see if the app works.
Install the updated version
If you are using the older version of STARZ app then you can face problems due to bugs present in it. So install the updated version of STARZ.
Delete the cache files
Cache files might be causing the problems in the app. So go to the settings and clear the cache files of your device.
Again install the app
If none of the options solve your issue, then reinstall the app after deleting it.
Reboot your device
If even reinstalling the app does work for you, then reboot your device. Due to troubleshooting internal system issues, the STARZ might start working properly.
Can’t activate Starz [most common STARZ FAQs]
If you are facing problem to activate STARZ on your device then take the help of the instructions given below:-
Install the STARZ app on your device from its app store.
Note:- you first have an account on STARZ along with an active subscription to continue. So if you are a new user then create your account.
On the app, Sign up using your STARZ account credentials.
After you have logged in, a four digit code will be generated on your screen.
On any other gadget like pc or smartphone, visit the activation website and enter the activation code in the box.
Click on submit to link your device.
Now, you have successfully completed the activation process and can start streaming.
Can I cancel my Starz subscription at any time?
Yes, the STARZ gives you the opportunity to cancel your subscription at any time. You just have to contact us directly if you have taken the subscription via STARZ app/website. And if you have subscribed through a distributor then first take their permission.
Can I get a refund from Starz?
STARZ doesn’t have any refund policy for the digital subscriptions on Amazon. But for the new subscribers, STARZ offers a 7 day period in which you can cancel your subscription and get a full refund.
Is Starz free on Amazon Prime?
No, STARZ does not come along with the amazon prime subscription. It offers only a 7 day free trial for all the amazon prime users. But If you are lucky, you can get a STARZ promo code and limited time offers from Amazon.
Does Starz have commercials?
No, STARZ gives you an ad free streaming experience. You can watch your favorite tv shows and movies without any ad breaks.
Fix Starz Activate not Working on Firestick
To fix the STARZ activation problem on fire stick, you can try the instructions given below:-
Restarting your Firestick device can help you resolve the issue.
Cache files can be one of the reasons why the STARZ app is not working properly. So you can clear cache files and use the app again.
Reinstalling the STARZ again can fix the issue so try it if none of the above options works.
Fix Starz not Working on Android TV
We have the most effective troubleshooting instructions which will help you fix the issues on you Android:-
Go through your account details
It might be possible that there is some issue in your STARZ account or your subscription has expired to which you cannot stream STARZ. So it is better to check out all your STARZ account details.
Install the updated app
On the google play store, check if there is a new update of STARZ and install it. As on older versions, there can be some minor bugs and glitches which can create problems.
Reinstall STARZ app
Even after updating the app, if you face problems. Then delete the STARZ and install it again, it can fix the issue you are facing.
Change your network
It might be possible that the wifi connection you are connected with is creating the issue. You can use an alternative network and check if the app works.
How to Fix Starz not Working on Roku
If you are not able stream STARZ on your roku tv due to some glitches and annoying bugs then try these troubleshooting steps:-
Remove and add the channel again
From the roku home screen, navigate to channel section and then press the * key on your remote.
Select the remove Channel option.
Now to restart your Roku player, go to the settings option and click on system restart.
After your device is restarted, again add the STARZ channel.
From the streaming channels section, search for the official STARZ app and click on add.
Now, check if your issue is resolved.
Reset your device
If after trying the above troubleshooting steps, your issue is not resolved then you can reset your roku device. Follow given below steps:-
First navigate to the settings tab and select system option.
Then click on the advance system settings option.
Now, select the factory reset option to reset your roku player.
Contact the Channel provider
If none of the above options works for you and all the other channels on your roku playera works fine except STARZ. Then you can directly contact the Channel provider and ask for their assistance to resolve the issue.
How to Fix Starz not Working on Samsung Smart TV
The most general reason why users face problem in streaming STARZ on their samsung smart tv is due to wifi network, using old version of app, app freezing and many more. To resolve the issue, you try the given below troubleshooting steps one by one:-
Cold boot your Samsung tv
In Cold booting, the tv is first shut down and then rebooted the same as restarting on the laptop. But your device is not completely shut down in cold boot and it is on in standby. There are two different ways in which you can cold boot your tv one with remote control and other with the plug. Follow these simple steps to cold boot your tv:-
Using Remote
On your samsung remote, you will have to press the power button for approx 5 seconds till the tv shuts down and opens again.
Using plug
If your remote isn’t working properly or has a low battery then you can do cold boot with a plug.
Unplug your Samsung tv from the power socket for about 30 second.
Again plug in your tv in the power socket.
In case if your router is turned off too then wait till it is turned on again and connected to your tv.
Update your samsung tv’s software
It may be possible that the STARZ app may not be supported by your own software. So in order to fix the glitches and bugs, you must update your software. To update your tv you follow the given below steps:-
Navigate to the settings and then select the support option.
After that click on software update to check if the new update is available.
Select update now to install the update on your tv.
After the install is completed, your tv will automatically reboot.
Reinstall the STARZ app
Again installing the app on your Samsung after deleting it can solve the issue you are facing. Just follow the given below steps:-
Go to the apps section from your home screen and select the app you want to delete.
Click on delete.
After that, to install the STARZ app again, return to your home screen.
Click on the search icon at the top and enter STARZ in it.
To download the app, select the install option. Wait until the downloading completes.
Now, open the STARZ app check if you are still facing the same issue.
Reset the smart hub
The smart hub on your Samsung tv is actually a pre-installed app which permits you to install other apps like STARZ. There are chances that due to some issues in your samsung hub you are facing a problem in the STARZ app. So to deal with the issue in the Samsung tv, you can reset it. Just one by one follow the given steps:-
Before resetting, log out of your Samsung account and all installed apps.
And make sure you have the current login information too before going to the next steps.
For the information regarding your samsung account, you can visit Samsung account support.
To reset your smart hub, go to settings option and select support.
Then click on the self diagnosis option and look for the reset smart hub option. And select it.
Enter your Samsung tv pin to give permission. The default pin is 0000, you can use it if you don’t have any pin set.
After your tv reboot, use the STARZ again and see if the issue is still there.
How to Fix Starz Activate not Working On Apple TV
To fix your issue on your apple tv, we bring the most effective troubleshooting steps which you can try one by one.
By going to settings on your Apple tv, Set off the permission “Allow TV provider to access” for the STARZ app.
From the reset menu, reset the STARZ app.
Close the STARZ app if it is running in the background.
Remove the STARZ application from your tv.
Reboot your Apple tv for troubleshooting.
Also restart the router for internet connection problems.
Again install the STARZ app from the app store.
Now, Sign in your account on STARZ and check if you are still facing the same issue.
How To Download Episodes On Starz?
STARZ allows the users to download their favorite episodes and movies on STARZ mobile app. You can enjoy the downloaded content anywhere and anytime even without internet connection. Remember, you can not save the downloaded content on SD card. To download the episode and movies, you just have to go to its description and click on the download button.
How to contact support?
In case if you want to make a request or enquire about anything, then you can visit the STARZ help center Website. You can enter the required credentials and submit your request.
How do I obtain a Starz activation code?
You don’t have to do anything, when you have successfully logged in your STARZ account on your android or apple tv the activation code will automatically appear on your screen. To register your device, enter the code on the activation website and submit it.
Can I access Starz without being a Subscriber?
No, you have the subscription of STARZ to access the content on it. In case, you have subscribed to STARZ via your cable or satellite provider then you don’t have to pay extra. Its charges will be included in your monthly recharge of cable.
How Do I Get Starz App On My Smart TV?
You can visit the app store on your smart tv to install the STARZ app. Use the search engine in your app store, to quickly find the STARZ app.
How Do I Log Into My Starz Account?
From the STARZ home page, click on the drop down menu and then select the login option. To sign in, then enter your STARZ account credentials with which you have created your account.
Where Is The Activation Code For Starz?
The activation code is automatically generated when you login your STARZ account on your tv. To register your device, you will have to visit the activation website and submit the code you see on your tv screen.
How can i redeem gift card
To redeem your STARZ gift card, you need to visit the STARZ gift card website i.e https://www.starz.com/us/en/gift and enter your gift card pin and zip code. Now, sign in using your STARZ account credentials and the value of your gift card will be added to your account.
How to turn on subtitles while watching content on starz
Follow the given below steps one by one to turn on the subtitles on STARZ:-
Press the home button on your tv remote.
Select the settings menu at the top left corner.
click on the Accessibility option using the arrow button on your remote.
Look for captions mode among the features which appear and click on it.
Now, the captions mode is turn on and the subtitles will display on your tv screen.